Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- phone us on 01772 254484
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- phone us on 01772 254484
- visit the surgery and speak with a receptionist
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
IF YOU CANNOT KEEP AN APPOINTMENT PLEASE LET US KNOW AS SOON AS POSSIBLE
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01772 254484, Monday to Friday from 8am to 6.00pm
- use the link in your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We operate a home visit service which is reserved only for patients who are too ill or frail to come to the surgery.
We ask that where possible, all home visit requests are made before 10.30 am. This allows staff to prioritise work and make sure that patients get seen as quickly as possible.
An individual will not be eligible for a home visit if they are able to leave their home environment on their own or with minimal assistance to visit public or social recreational public services (including shopping).
We will pass the details to a clinician, who will assess priority on the basis of need. Either a visit will be arranged or an appointment will be made at the surgery.
We cannot guarantee that the patient’s usual clinician will attend.
Please remember that home visits are very time consuming for doctors. Four patients can be treated at the surgery in the time it takes to carry out a home visit. Examinations are always better conducted in the modern and well-equipped surroundings of the surgery. We therefore request that patients make every effort to attend the surgery.