Mission Statement
At Fishergate Hill Surgery, our mission is to provide high-quality, patient-centered healthcare in a friendly and professional environment. We are committed to promoting health and well-being, preventing illness, and supporting our patients in leading healthier lives.
Vision
Our vision is to be a trusted healthcare provider known for excellence in clinical care, innovation, and patient satisfaction. We strive to be at the forefront of primary care services, adapting to the changing landscape of healthcare while maintaining the personal touch that defines our practice.
Values
- Kindness: We believe in treating everyone – patients, colleagues, and visitors – with kindness and respect. We foster a culture where care and understanding are at the heart of every interaction and expect the same courtesy from those we serve.
- Compassion: We listen, empathise, and respond to the needs of our patients and each other with warmth and sensitivity.
- Quality: We are dedicated to delivering the highest standard of care through continuous improvement and adherence to best practices.
- Integrity: We conduct ourselves with honesty and transparency, building trust with our patients and within our team.
- Collaboration: We work together as a cohesive team and partner with local and NHS service providers to ensure comprehensive care for our patients.
- Education: As a training practice, we are committed to the education and development of future healthcare professionals, fostering a culture of learning and excellence.
- Accessibility: We strive to make our services accessible to all, ensuring timely and convenient care for our community.
These guiding principles reflect our dedication to our patients and our commitment to maintaining a supportive and effective healthcare environment.