Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also:
- bring the paper form to the surgery, Monday to Friday from 8:15am to 6.00pm
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription, you can contact our reception team on 01772 254484.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Prescribing Policy for Benzodiazepines, Opioids and Other Controlled Drugs
At Fishergate Hill Surgery, we are committed to safe and evidence-based prescribing to protect the long-term health and wellbeing of our patients. This includes a dedicated programme to review and, where appropriate, reduce the use of certain medications which carry a risk of dependency, side effects, or reduced effectiveness over time.
Medications included in our reduction and review programme:
- Benzodiazepines (e.g. Diazepam, Lorazepam, Clonazepam)
- Opioid medications (e.g. Co-Codamol 30/500, Oxycodone, Buprenorphine)
- Other controlled drugs (e.g. Pregabalin, Gabapentin)
If you are currently prescribed one of these medications, you may be contacted by the surgery to attend a medication review. Following clinical guidance, we may recommend reducing the dose or discontinuing the medication, depending on your individual needs. This is always done gradually and in collaboration with you, to ensure safety and support throughout the process.
Please also note that we do not prescribe Diazepam or other sedatives for fear of flying or similar short-term anxiety situations. This is in line with national guidelines and our commitment to the safe and responsible use of medication.
We understand that change can be difficult, and our team is here to support you through the process. We aim to work with you to find safer and more effective long-term options for managing pain, anxiety, and related conditions.
If you have any questions or concerns, please contact the surgery and ask to speak with a clinician.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.