How are we doing?

During our last inspection we were found to be meeting the required standard and excelling in the following areas:

• Treating people with respect and involving them in their care
• Providing care, treatment and support that meets people’s needs
• Caring for people safely and protecting them from harm
• Staffing
• Quality and suitability of management

Read the full report here: CQC Inspection Report

QOF database See full statistics here

Read full survey results here.

76% find it easy to get through to this GP practice by phone
Local (CCG) average: 71% National average: 68%

82% find the receptionists at this GP practice helpful
Local (CCG) average: 86% National average: 89%

63% are satisfied with the general practice appointment times available
Local (CCG) average: 63% National average: 65%

39% usually get to see or speak to their preferred GP when they would like to
Local (CCG) average: 41% National average: 48%

76% find it easy to get through to this GP practice by phone
Local (CCG) average: 71% National average: 68%

82% find the receptionists at this GP practice helpful
Local (CCG) average: 86% National average: 89%

63% are satisfied with the general practice appointment times available
Local (CCG) average: 63% National average: 65%

39% usually get to see or speak to their preferred GP when they would like to
Local (CCG) average: 41% National average: 48%

59% were offered a choice of appointment when they last tried to make a general practice appointment
Local (CCG) average: 61% National average: 62%

63% were satisfied with the type of appointment they were offered
Local (CCG) average: 71% National average: 74%

91% took the appointment they were offered
Local (CCG) average: 95% National average: 94%

91% took the appointment they were offered
Local (CCG) average: 65% National average: 67%

74% waited 15 minutes or less after their appointment time to be seen at their last general practice
Local (CCG) average: 76% National average: 69%

95% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice
Local (CCG) average: 89% National average: 87%

91% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice
Local (CCG) average: 89% National average: 89%

92% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice
Local (CCG) average: 89% National average: 87%

94% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice
Local (CCG) average: 94% National average: 93%

93% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice
Local (CCG) average: 96% National average: 95%

88% felt the healthcare professional recognised or understood any mental health needs during their last general practice
Local (CCG) average: 88% National average: 86%

97% felt their needs were met during their last general practice
Local (CCG) average: 95% National average: 94%

75% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)
Local (CCG) average: 78% National average: 78%

87% describe their overall experience of this GP practice as good
Local (CCG) average: 83% National average: 83%

The surgery continues to evaluate the training needs of the staff and update where necessary.

Appointments with the doctor are ten minutes long. However patients often present with multiple problems which can take longer. A notice has been added to the consulting room doors advising patients that if they would like a longer appointment this can be booked with reception. Doctors may also be interrupted during surgery with emergency situations which can not be foreseen. Reception make every effort to keep patients informed if a GP is running late.

The surgery is looking at quotes for installing new automatic opening front doors.

The surgery has recently completed building work with the addition of 3 new consulting rooms. It also has plans to divide the old treatment room into 2 consulting rooms and has acquired planning permission to build 4 further consulting rooms on waste land behind the practice